Shipping Details

Shipping

We are responsible for the safe delivery of items to the buyer. It is, therefore, the responsibility of raees.com.pk  to ensure safe delivery of the products at buyers’ doorstep.

Upon placing an order, the buyer receives a confirmation call and email along with the order number . Customers can easily track their orders through order number . The status of an order is listed in any of the four categories i.e. Pending, Shipped, Delivered, or Delivery Failed. Initially, when you place an order, it’s status is set to Pending.

When your order is dispatched from  raees.com.pk  , the status is updated to Shipped and you may receive the order any moment. When you will receive the order, the status is changed to “Delivered”. In cases, where you are unreachable on the provided address,  raees.com.pk  will try to reach you for four business days. If the provided address is incorrect, then the delivery is marked Delivery Failed.

Buyers are advised not to receive the parcel if the seal is opened* or damaged before the payment is made to Seller and Logistics Officer in case of all “Cash on Delivery” orders. In case you find any issue with the products received, you can contact our Support Staff at inforaees@gmail.com / 0323-0001111 to find out how our Return and Exchange Policy may apply.